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Terms of Business

This is the web site of Vinylshrine, run by John Hodgson

This site is provided as a service to our customers. Please review the following Terms of Business that govern your use of our web site and please note that your use constitutes your unconditional agreement to follow and be bound by these Terms of Business.

If you do not agree to all these Terms of Business, you should not use this Web Site.

Delivery

All orders are normally dispatched within 24 hours. If we are unable to dispatch within this period we will contact you to arrange a mutually agreed alternative date. If we cannot agree another date, we will issue a full refund of the purchase price.

Returns Policy

Return a Damaged, Defective or Incorrect Item:

What to do if you've received a damaged, defective or incorrect item from Vinylshrine. This returns policy does not affect your legal rights.

If the item was damaged in transit:

If your delivery has been damaged in transit, you can return the item(s) to us within 7 days of receipt for exchange. Please e-mail us at vinylshrine@ntlworld.com

If the item is defective (within 30 days of receipt)

You have the right to return a faulty item. Please keep your invoice / delivery note number as this may be needed should there be a fault. In the unlikely event that you have a faulty item, Please e-mail us at vinylshrine@ntlworld.com and will arrange to replace the defective goods or arrange for a full refund

If you have ordered the wrong goods (within 7 days of receipt)

As soon as you find out you have ordered an incorrect item, please e-mail us at vinylshrine@ntlworld.com . Send the incorrect item back to us and we will arrange to refund you the item.

Cancellation of Purchase

If you for any reason wish to cancel your purchase please contact us at vinylshrine@ntlworld.com and we will arrange a full refund of the purchase price within a maximum of 30 days, subject to the following:-

You must notify us of your wish to cancel within 7 days of receipt of delivery of the goods purchased.

You must return the goods unused and in good condition in their original packaging.

You are responsible for the return carriage costs.

Data Security & Privacy Policy

Security is very important to us as it is to you. We recognize that you trust us to keep your personal data safe and only to use it responsibly for the purposes of providing you with a service. To keep your personal data safe, all payment details are transmitted to us using 128 bit encryption for your complete peace of mind. 

We will restrict the use of your personal data to process internet orders, keep you informed of your order status and keep you informed of any special offers that you may be interested in from time to time.

We can assure you that we will never sell your details to any other company or third party.

Customer Support and Service

You can contact us by email at vinylshrine@ntlworld.com or by telephone on 01642 361160 - Calls are standard UK land line rates.